Reset or Bypass Windows password options?

As I run an IT support service in herford optimised computing, I come across this scenario and have written up how I approach this problem. 1st need to check if you have bitlocker, if your PC is not asking for anything related to bitlocker you can skip to the next section.

Section 1

BitLocker Recovery Key: What to Do If You're Locked Out

BitLocker is a powerful tool built into Windows to keep your data safe through encryption. But sometimes that safety net turns into a roadblock—like when you boot into Safe Mode or make hardware changes, and Windows suddenly asks you to enter your BitLocker recovery key.

Here’s what you need to know:

Why You're Being Asked for a BitLocker Recovery Key

When BitLocker detects unusual conditions—Safe Mode boot, BIOS changes, or even updates—it may assume your system is under threat and prompt you to verify ownership using your 48-digit recovery key.

If you can't use your normal sign-in method (like a PIN or TPM unlock), BitLocker needs this key to unlock the encrypted drive.

How to Retrieve Your Recovery Key

If you set up BitLocker while signed into a Microsoft account, there's a good chance your recovery key is backed up online:

• Visit the official recovery portal: https://account.microsoft.com/devices/recoverykey

• Sign in with the same account you used during setup

• Look for your device name and recovery key on the list

No Microsoft Account? Things Get Tricky...

You can set up BitLocker without a Microsoft account—for example, on standalone systems or local accounts. But in those cases, recovery becomes your responsibility:

• The key may have been saved as a file (usually with a .txt or .BEK extension)

• You might have printed it out, saved it to a USB drive, or backed it up to another location manually

If none of these options are available, and you can’t access the drive, you'll likely need professional support. A computer technician or IT support service may help, but even then, recovery isn't guaranteed without access to the key.

Pro Tip: Backup Your Recovery Key Early

To avoid future headaches:

• Save your recovery key to a USB drive or print it out

• Store it somewhere physically separate from your computer

• If using a Microsoft account, verify it's backed up online

Section 2

Windows Hello Users: Why You Might Get Locked Out After a Password Change

Many Windows users rely on Windows Hello features like PINs, fingerprint scans, or facial recognition to log in quickly. But behind the scenes, your system still has a local password—and changing it manually or through advanced tools can cause unexpected login issues.

What Happens When You Change the Password Backend

If you modify the local password outside of Windows (for example, using a recovery tool or command line), Windows will no longer recognise your existing Hello credentials.

On next startup:

• Windows will prompt for online authentication via Microsoft servers

• You’ll need to be connected to the internet to verify the new password with your Microsoft account

This can catch users off guard, especially after offline maintenance or recovery attempts.

Resetting a Windows Password Using Recovery Tools

If you're locked out and can't reset your password through normal methods, a bootable recovery tool like Hiren’s Boot CD/USB can help:

• Boot from the USB/CD recovery disk e.g. hiren boot cd

• Use built-in utilities to access the Windows drive

• Locate the user account and clear or reset the password

• Reboot and sign in using the newly reset credentials

Keep in mind: These tools bypass standard Windows security, so they should only be used on systems you own or have permission to work on. If you’re unsure, consider contacting a trusted computer support service to guide you safely through the process.

Please reach out if you need this service in hereford via https://optimisedcomputing.co.uk/